not set – OTOBO https://otobo.io Open Source Ticketsystem Tue, 07 May 2024 11:42:59 +0000 de hourly 1 https://wordpress.org/?v=6.9.4 Ticket owner does not change on reply https://otobo.io/forums/topic/ticket-owner-does-not-change-on-reply/ Thu, 05 May 2022 11:59:52 +0000 https://otobo.de/en/forums/topic/ticket-owner-does-not-change-on-reply/ Hi,

In the previous versions (10.0.x) when someone replied to a ticket the owner of the ticket was set to the person who replied.

Currently since 10.1.2 this does not happen, ticket owner stays the original (root) even after multiple replies.

What happened? How can I restore the original setting? Thanks!

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