OTOBO | MAKE PEOPLE SMILE. IT’S EASY.

OTOBO Service Management

The fullstack platform for service management – 100% open source.

OTOBO Use Cases New: OTOBO 11.0 | CMDB 11.0

Finally, put an end to overwhelmed service teams stuck in a cycle of manual routine tasks, plagued by lack of transparency and process silos, forced to search for information and jump between systems due to poor integration. It’s time for exceptional service.

Service excellence starts with OTOBO Service Management

OTOBO is a web-based, user-friendly, and modular service management platform that enables you to deliver IT and departmental services, such as customer service, HR, and facility management, faster and easier. You can easily tailor OTOBO to your needs, automate service processes, and boost service quality. At the same time, you retain control over your data, reduce risks, and cut costs.

OTOBO is 100% open source and license-free.

OTOBO | All capabilities

IT Service Management (ITSM)

Plan, deploy, and manage IT services more efficiently. Standardize and automate ITSM processes with ITILⓇ best practices to achieve top-notch results for IT and your organization.

IT Service Management

Customer Service Management (CSM)

Just what customers need – quick solutions and transparent communication across all channels. With OTOBO, you boost employee productivity, offer smart self-services, communicate more efficiently, all while keeping operational costs in check. Your customers will love it.

Customer Service Management

Enterprise Service Management (ESM)

Orchestrate all enterprise services from internal and external service providers in a unified platform that scales with your service organization. Resolve requests faster, communicate better, and ensure satisfied employees.

Enterprise Service Management

360° BUSINESS SUPPORT

Together, we’ll make your Service Management project a success

As a reliable partner by your side, we provide competent and personalized advice, reliably support you in the implementation and customization of OTOBO, and together ensure smooth operations.

Business Services

CONSULTING & TRAINING

Implementing and optimizing OTOBO

With individual process and technology consulting and training for your team, we ensure you get the most out of OTOBO and get productive faster. Everyone benefits – team, customers, management.

➞ OTOBO Consulting

➞ OTOBO Training

SUPPORT & MANAGED SERVICE

Ensuring Smooth Operations

Competent and fast assistance when it matters. Expert know-how and experience in implementing new requirements. If you want to save time, we can also take over full operation in the German data center.

➞ OTOBO Support

➞ OTOBO Managed Services

CUSTOMIZING

Add-ons and Interfaces

With extensions, individual feature add-ons, and interfaces, we tailor OTOBO to your requirements. Features that are interesting for all users are incorporated into the standard. You save yourself updates to your extensions, and the community benefits from additional features.

➞ OTOBO Development

CUSTOMERS

Organizations worldwide trust in OTOBO

“Thanks for the smooth migration and support around OTOBO. It’s evident how committed the team is!”

Tim Kühnelinixmedia GmbH Marketing & Medienberatung

“Rother OSS provided us with very professional and straightforward support during the migration. We were able to move the systems practically without downtime and even received tips for improvement on the side. It’s rare for a software migration project to go so smoothly.”

Robert GladewitzIT, DBFZ Deutsches Biomasseforschungszentrum gemeinnützige GmbH

Empower Service Excellence to Make People Smile.

Nothing motivates us more than seeing more organizations using OTOBO to delight their customers with outstanding service. We support you with passion and tailored services along the way.

Learn more about us

NEWS | RELEASE NOTES | CASE STUDIES | FEATURE ADD-ONS