THAT’S WHAT DRIVES US
Service Excellence represents outstanding service quality. To exceed customer expectations and create an exceptional service experience for them, requires understanding customer needs, efficiency, reliability, responsiveness, and the ability to quickly and effectively solve problems. OTOBO helps organizations achieve this goal faster.
We are passionate about open source and believe in the benefits of collaborative software development. By releasing OTOBO under the GNU General Public License (GPL v3.0), we aim to share the passion for the open-source model with you, but above all, to provide you with a flexible, expandable, and scalable Service Management Platform – OTOBO.
Together with customers, partners, developers, and users, we are the OTOBO Community. Nothing motivates us more than seeing new organizations daily utilizing OTOBO to delight their customers with outstanding service. Every smile counts – every day.
OUR VALUES
In the OTOBO community, everyone is welcome – we are all co-creators of OTOBO’s future. We share ideas, work, and grow together. Transparency and open communication are fundamental to us. From developing new solutions to daily interactions, we promote a sense of community and encourage the free exchange of knowledge about OTOBO.
Openness is our common foundation. We believe that open communication, freely available source code, an open development environment, and open standards are key to the rapid spread of OTOBO. At the same time, they form the basis of an agile community where an atmosphere of trusting collaboration and innovation prevails, enabling us to achieve great things together with OTOBO.
Freedom and independence are at the core of our values. OTOBO provides the freedom to use the software free of charge under the GPL and to adapt it flexibly to meet your own requirements.
Usability is key for users to benefit from OTOBO. Our goal is to make OTOBO as accessible and intuitive as possible, so that users with and without technical expertise can collaborate smoothly. A clearly structured user interface, intuitive features, understandable documentation, and continuous improvements are the cornerstones of this effort.
Security of sensitive user, customer, and business data is our top priority. The OTOBO source code is transparent and visible to everyone, allowing any malicious code or vulnerabilities to be quickly identified and addressed by the agile OTOBO community. Additionally, we place great emphasis on data sovereignty and the integrity of your data.
MILESTONES
MORE ABOUT US
We support you in implementing, optimizing, customizing to your needs, and ensuring smooth operation of OTOBO.
Information about the OTOBO open source community and how to get involved.
At OTOBO, we pursue a vision and seek talents who work together with energy and passion to bring it to life.
SERVICE EXCELLENCE
