CONSULTING SERVICES
All beginnings are – easy. We are well-versed in efficient service management and master the technology you need to achieve your goals faster.
Whether it’s a fresh start or migration: evaluation, conceptualization, installation, and configuration – together, we ensure that your OTOBO is perfectly tailored to your organisation and optimally configured.
Get your administrators and service team ready to use your customized OTOBO system. Increase productivity, take on adjustments yourselves, and ensure higher acceptance from the start.
Your service organization is scaling, and OTOBO scales with it. Together, we gradually enhance the performance of OTOBO, for example, by enabling and customizing features or outsourcing attachments. There are many levers.
Migrating your current OTRS System to OTOBO and take all your data and tickets with you. It couldn’t be easier.
Your current service management solution is reaching its limits, and you want to take the tickets and data and continue using them in OTOBO.
You want to bring your OTOBO up to date with the latest release to be able to use new features and require support for this.
CUSTOMIZING
New markets, new customers, new requirements – OTOBO grows flexibly with your service organization. Need additional features? Take full advantage of open source – we’ve got you covered.
We develop custom enhancements for you.
In doing so, we ensure that new features are integrated into the system architecture in a way that keeps OTOBO flexible and scalable, ensuring smooth upgrades in the future.
You need more than just setting up web services to realize integration into your IT infrastructure via OTOBO’s REST/SOAP interface.
We assist you in implementing out-of-the-box connectors and develop custom interfaces for you.
We’re happy to take new features which are of interest to others, too, into the core.
Everyone benefits: You, as the contracting customer, are spared the effort of porting the feature to future versions. The community is pleased to see new OTOBO features from practical use cases.
OPERATIONAL SUPPORT
Whether you run OTOBO on your own IT infrastructure or have it operated by us as a Managed Service in a German data center – your system is GDPR compliant, you have control over your data, and get support from our experts whenever you need it.
Expert and prompt assistance in case of issues or with implementing new requirements.
The OTOBO Support is there for you personally. Depending on the service plan within a scope tailored to your needs – whether you’re a startup or need 24/7/365 coverage for your mission-critical service platform.
You want to focus on your business and not worry about the infrastructure and operation of OTOBO. Then Managed OTOBO is the right choice for you.
We operate your OTOBO in a German data center. You have full access to the system and all data. A perfect combination of security and convenience.
BEST PRACTICES
We guide you through the project, using proven methods and coordinated services tailored to your specific needs.
SERVICE EXCELLENCE
