OTOBO | MAKE PEOPLE SMILE. IT’S EASY.
Service Management platform for the whole organization
Versatile, expandable, scalable – integrated service management to empower service excellence.
IT Service Management (ITSM)
Plan, deliver and manage IT services more easily – standardize your IT service processes and rely on ITIL best practices for IT service management to achieve first-class results for your IT and organization. IT Service Management (ITSM) with OTOBO – intuitive to use and quickly productive.
Ticketing made easy
Efficient ticket management ensures satisfied customers and employees. Automatically create, prioritize, categorize, and assign incidents and service requests to the right team to ensure user satisfaction.
Service Desk
Increase the efficiency of your IT support with a powerful service desk that optimizes service quality and user satisfaction by automating service delivery.
Incident Management
Speed up the resolution process by utilizing intelligent routing, flexible incident creation, and Elastic Search to expedite the handling of incidents.
Problem Management
Improve user satisfaction by identifying recurring issues and addressing their root causes to prevent their recurrence.
Request Management
Ensure that your customers and employees receive the fast assistance they need for their daily tasks, enabling them to remain productive at all times.
Knowledge Management
Provide structured information to the service team, users, and customers to help them solve their queries. This increases customer satisfaction and reduces the number of service requests.
Change Management
Beschleunigen Sie die Durchführung von Changes und verringern Sie das Risiko von Fehlschlägen, indem Sie Genehmigungen automatisieren und gleichzeitig die volle Kontrolle behalten.
Self-Service
Empower employees, partners, and customers to find answers to their questions, resolutions or product information through a user-friendly self-service portal.
Service Catalog
Consolidate enterprise-wide IT and non-IT services, present the offerings to employees and customers in a structured manner through the self-service portal, and automate provisioning.
Service Level Management
Set individual SLAs to keep track of agreed response and resolution times. Prioritize requests and utilize automatic escalations to inform your team and avoid SLA breaches.
Workflow Automation
Automate and orchestrate ITSM workflows to relieve costly resources from routine tasks and expedite solutions for employees.
Performance Analytics
Let transparent real-time information and clear dashboards guide your decisions to improve the performance and service quality of your service team.
Integrated CMDB
Gain insight into the infrastructure components (CIs) supporting your services, including all relationships. Identify critical assets, link them to incidents, requests, problems or changes, and automate adjustments to reduce risks and restore services as quickly as possible.
Security
Always maintain control over the privacy of employees and customers. Protect business-critical data so you can focus on what really matters – your customers.
Customer Service Management (CSM)
Faster resolutions, fewer requests – manage customer requests more effectively and deliver outstanding customer experience. By automating self-service and promoting collaboration between service teams, you optimize employee productivity at the same time. Customer Service Management (CSM) with OTOBO – quickly set up and easy to use.
Helpdesk
Optimize your customer support and manage interaction with your customers across multiple channels using a user-friendly helpdesk system.
Smart Self-Service
Allow customers and partners to create incident reports and service requests, search for solutions themselves, initiate processes, and interact with customer service through a user-friendly service portal.
Integrated Customer Knowledge Base
Aggregate knowledge about customers and products for the customer service team to reduce response time to inquiries and increase customer satisfaction.
Automate Service Processes
Put an end to data and process silos and automate cross-departmental processes to handle customer inquiries more efficiently and resolve issues faster. Relieve your teams by automating recurring tasks.
OmniChannel Communication
Let customers choose whether they want to contact your customer service via email, web portal, phone, or SMS when they need assistance.
Service Asset and Configuration Management
By integrating the CMDB with customer service, service agents can quickly access customer configuration data to identify and resolve issues faster, as well as keep customers informed about the status.
Enterprise Service Management (ESM)
Combine the strengths of your service teams and process requests from employees and customers for IT and non-IT services on a central platform. With organization-wide optimized support, you can solve problems faster, communicate better and offer employees and customers significant added value. Enterprise Service Management (ESM) with OTOBO – flexibly expandable and scalable.
Window to your enterprise service organization
A unified solution for all your IT and business teams. Improve your employees’ experience with a company-wide self-service portal for all IT and business functions.
IT- and Non-IT services all in one place
Offer your employees a centralized and uniform service provision, regardless of whether IT or enterprise services from specialist departments are involved.
Manage service quality company-wide
SLAs, OLAs, and UCs – monitor the quality of all enterprise services and the performance of involved internal and external service providers. All in one solution.
Communicate flexibly on all channels
Employees contact your service teams from home, the office, or on the go to stay productive wherever they are. Provide flexible options for contacting the right service team.
Provide relevant information centrally
Provide employees, technicians, and service teams with relevant information for every service – whether it’s IT services or those of a department like HR, Facility Management, or Customer Support.
Automate processes across departments
A unified service platform to centrally orchestrate the offerings of all internal and external service providers, and automate service processes across departmental boundaries.
Multi-Source CMDB
Regardless whether Configuration items (CIs) of your IT infrastructure, vehicle or truck fleets, equipment and machinery, product catalogs – with the Multi-Source CMDB, you make all asset data available for the processes and teams of your Enterprise Service Management.
What our customers say
SERVICE EXCELLENCE