OTOBO | MAKE PEOPLE SMILE. IT’S EASY.
OTOBO Service Management
The fullstack platform for service management – 100% open source.
IT Service Management (ITSM)
Plan, deploy, and manage IT services more efficiently. Standardize and automate ITSM processes with ITILⓇ best practices to achieve top-notch results for IT and your organization.
Customer Service Management (CSM)
Just what customers need – quick solutions and transparent communication across all channels. With OTOBO, you boost employee productivity, offer smart self-services, communicate more efficiently, all while keeping operational costs in check. Your customers will love it.
Enterprise Service Management (ESM)
Orchestrate all enterprise services from internal and external service providers in a unified platform that scales with your service organization. Resolve requests faster, communicate better, and ensure satisfied employees.
360° BUSINESS SUPPORT
Together, we’ll make your Service Management project a success
As a reliable partner by your side, we provide competent and personalized advice, reliably support you in the implementation and customization of OTOBO, and together ensure smooth operations.
CONSULTING & TRAINING
Implementing and optimizing OTOBO
With individual process and technology consulting and training for your team, we ensure you get the most out of OTOBO and get productive faster. Everyone benefits – team, customers, management.
SUPPORT & MANAGED SERVICE
Ensuring Smooth Operations
Competent and fast assistance when it matters. Expert know-how and experience in implementing new requirements. If you want to save time, we can also take over full operation in the German data center.
CUSTOMIZING
Add-ons and Interfaces
With extensions, individual feature add-ons, and interfaces, we tailor OTOBO to your requirements. Features that are interesting for all users are incorporated into the standard. You save yourself updates to your extensions, and the community benefits from additional features.
CUSTOMERS
Organizations worldwide trust in OTOBO
Simplify work and create exceptional service experiences.
OTOBO simplifies your daily routine, makes you more efficient, and boosts service quality.
SERVICE EXCELLENCE