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OTOBO Partner Network
More than a partnership – become part of the OTOBO Community
Business Development
Expand your service management product range and thereby the addressable market to grow your business.
OTOBO partners specialize in providing services related to OTOBO. Customers who work with an OTOBO partner can be assured of receiving high-quality service in their region, as if they had directly commissioned us as manufacturers. Additionally, our partners have additional skills that complement the range of services around OTOBO.
Consulting
OTOBO complements your existing solution portfolio with a powerful service management platform, enabling your customers to streamline processes, boost employee productivity, and enhance service quality. You provide comprehensive guidance to your customers regarding the implementation of OTOBO, the underlying technology stack, and the automation of their processes.
System Integration
Open interfaces and flexible process management distinguish OTOBO. As a system integrator, you are an expert in integrating OTOBO as an integral part of a best-of-breed service management solution and integrating it into your customers’ existing IT infrastructure.
Support
Retain full control over your customer relationships and bolster your L1 support with the expert knowledge of our OTOBO support team. We assist you during the hypercare phase of your projects and ensure that your field consultants receive prompt assistance when needed.
BECOME A PARTNER
Frequently Asked Questions (FAQ)
Who can become an OTOBO Partner?
If you’re a company experienced in the open-source environment, share our values, and have a website, feel free to apply as an OTOBO partner. Please fill out our registration form located below on this page. Our channel team will review your application and get in touch with you.
Which companies are best suited to become OTOBO partners?
Companies that are passionate about OTOBO and outstanding service. Your expert team possesses comprehensive technological know-how of the OTOBO tech stack (e.g., Linux distributions, MariaDB, PostgreSQL, LDAP/AD, Docker, REST/SOAP) and offers services such as sales, consulting, implementation, or support. The economic and legal aspects of the open-source business model are the foundation of your business or part of a comprehensive best-of-breed offering for your customers.
The focus of your service portfolio lies in IT Service Management (ITSM), Customer Service Management (CSM), or Enterprise Service Management (ESM), allowing you to advise your customers not only on the technology but also on the digitalization of associated processes.
We invest in the enablement and development of our partnerships through active engagement and expect the same from our partners. The goal of the partner network is to give more organizations the opportunity to provide outstanding service with OTOBO. As a partner, you should therefore have sufficient reach and capability to work with us toward this goal.
Do we need a partnership agreement, or will we receive support without one?
By agreeing to the OTOBO Partner Program, we mutually commit to cooperation from the outset, share an investment in our partnership, and align on common objectives. Our joint customers should rely on our partner network to provide outstanding service and expert advice to successfully execute their service management projects. This is facilitated by the enablement measures outlined in the official OTOBO Partner Program.
Therefore, it is necessary for every OTOBO partner to agree to the terms of the OTOBO Partner Program before benefiting from its advantages.
Do costs arise for the partnership?
We charge an annual partner fee for certification and the use of the partner logo, which we reinvest 100% into the further development of the partner program and the foundation of our joint business development – the advancement of the OTOBO service management software.
We want to referr a customer but not become a partner. Is this an option?
Yes, please contact us.
How can we advance from one partner level to the next?
As an OTOBO partner, you continuously develop your team and build new skills. The number of certified experts is a criterion for customers to assess your ability to support larger projects and parallel customer projects successfully and promptly.
The OTOBO Partner Program will soon reflect this development, and the number of your successfully certified delivery experts will determine whether you advance to a higher partner level. Currently, this is not yet the case.
How does the enablement of our experts work?
As a partner, you will receive product training sessions together with other partners, or tailored specifically to your organizations needs.
When will we be listed as an OTOBO partner on the OTOBO website?
Once you have met the requirements specified in the partner agreement for the respective partner level, you will be listed on the OTOBO partner website. This typically occurs when you have at least one expert certified for OTOBO implementation. This ensures that customers can be confident that you can successfully execute OTOBO projects and have demonstrably acquired the necessary knowledge.
Our company operates in multiple countries. Do we need to apply for the partner program in each country?
No, you do not need to apply separately for each country. Sign up once, and our channel team will discuss the requirements with you to ensure that your country organizations also meet the necessary service quality.
Can we resell OTOBO consultants?
The goal of the OTOBO Partner Program is for our partners to independently handle implementation projects successfully while ensuring a high level of service quality. Therefore, the involvement of OTOBO resources should be the exception rather than the norm. In any case, prior approval from the OTOBO Channel Team and appropriate agreement on contractual terms are required for this step.
How long does partner enablement take and what does it include?
Enablement typically lasts 1-2 months for basic and advanced product training and certifications. These certifications are foundational and required for all resources. Role-specific training and certifications for sales, implementation, and developers are additionally provided as needed.
Do we have access to marketing materials or product decks to support our sales efforts?
Please reach out to the Channel Team to discuss your specific needs.
Does OTOBO offer support after we have closed a deal?
Does OTOBO offer support after closing a deal? We provide technical support for all partner levels, however, we expect our partners to offer L1 support to their customers. Alternatively, partners can resell a support or OTOBO managed service plan to their customers with a one-time reseller discount. Additionally, we assist wherever necessary.
BECOME A PARTNER
OTOBO Partner Level
Expand your business and join us as an OTOBO partner to delight customers in your region with outstanding service.
Qualified Partner
Ideal for new partners looking to explore a business strategy with open-source software and OTOBO, or for partners aiming to tap into new customer potentials through an OTOBO partnership.
Premium Partner
For partners experiencing growth with OTOBO, interested in the advancement of the open-source service management platform, and actively seeking growth opportunities through new avenues.
Enterprise Partner
At this level of partnership, you collaborate closely with all OTOBO teams to drive outstanding projects based on your service management expertise, proven market success, and technical experience, thereby expanding your business outcomes.
QUALIFIED PARTNER
- GENERAL
- Listing on OTOBO Partner Website
- Logo usage: OTOBO Qualified Partner
- Access to OTOBO team & Partner Network
- Advance release information
- Advance security information
- DEVELOPMENT
- Access to OTOBO Dev team
- Regular Dev team meetup (remote)
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- 2 bug escalations for priority resolution per year
- SUPPORT
- Exclusive access to OTOBO support team
- 5 Support requests (3rd Level ) per year
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- EXCLUSIVE ENABLEMENT
- Configuration Best Practices 4 hrs per year
- OTOBO::ITSM Best Practices --
- Development Best Practices --
PREMIUM PARTNER
- GENERAL
- Listing on OTOBO Partner Website
- Logo usage: OTOBO Premium Partner
- Access to OTOBO team & Partner Network
- Advance release information
- Advance security information
- DEVELOPMENT
- Access to OTOBO Dev team
- Regular Dev team meetup (remote)
- OTOBO Package validation OTOBO verified Tag
- Quality assurance for OTOBO packages 8hrs per year
- 5 bug escalations for priority resolution per year
- SUPPORT
- Exclusive access to OTOBO support team
- 10 Support requests per year
- --
- EXCLUSIVE ENABLEMENT
- Configuration Best Practices 4 hrs per year
- OTOBO::ITSM Best Practices 4 hrs per year
- Development Best Practices 16 hrs per year
ENTERPRISE PARTNER
- GENERAL
- Listing on OTOBO Partner Website
- Logo usage: OTOBO Enterprise Partner
- Access to OTOBO team & Partner Network
- Advance release information
- Advance security information
- DEVELOPMENT
- Access to OTOBO Dev team
- Regular Dev team meetup (remote)
- OTOBO Package validation OTOBO verified Tag
- Quality assurance for OTOBO packages 16hrs per year
- 20 bug escalations for priority resolution per year
- SUPPORT
- Exclusive access to OTOBO support team
- 20 Support requests per year
- 24/7/365 Emergency Hotline for mission critical incidents
- EXCLUSIVE ENABLEMENT
- Configuration Best Practices 8 hrs per year (dedicated)
- OTOBO::ITSM Best Practices 8 hrs per year (dedicated)
- Development Best Practices 16 hrs + 16 hrs (dedicated) per year
APPLY FOR A PARTNERSHIP
Tell us about your organization
Our channel team will get in touch with you once we have processed your application.