JOB OPPORTUNITY
Head of Support (m/f/d)
A work environment that sparks joy
A family-like team, an open-source project we’re 100% behind, and customers from diverse industries who genuinely appreciate our value.
To strengthen our support team, we are seeking a Head of Support for the open-source Service Management platform OTOBO, starting as soon as possible. Your work location will be at our site near Straubing and/or in a home office setup (up to 90%).
Your Tasks
- Solution-oriented user support and personal advice on our open source helpdesk OTOBO (by phone, e-mail / support portal, remote access).
- Assistance with user questions, but also development of solutions for specific customer requirements (“consulting on demand”).
- Development of user- and practice-oriented documentation, expansion of FAQs
- Depending on interests, possibly also: creation of video tutorials & blog posts, maintenance of the OTOBO user and partner community.
Your profile
- You are an open source enthusiast, have completed training / studies in the IT sector or are a career changer with comparable previous experience.
- You are very familiar with the administration of Linux/Unix distributions as well as with Docker environments, database systems (MySQL, MariaDB, Oracle), web servers and of course OTRS / Znuny / OTOBO.
- You are empathetic, solution-oriented and approachable, enjoy people and dealing with them, and always find a solution.
- You have an open source spirit, team spirit and a healthy dose of humor, you want to get involved and help shape things, and you can’t be put off your stride – even when everyone wants something at the same time.
What we offer
Variety-packed and thrilling tasks
Constant new challenges, plus the opportunity to make a real impact on businesses and the OS project, bringing your ideas to life.
Flexibility in choosing your workspace
Unless you’re at a client’s site, you have the freedom to choose – do you work with us at our historic Dreiseithof location, by the swimming pond, from home, or somewhere else? As long as communication flows smoothly, we’re open to anything. Our goal is to meet in person on the farm at least every 6 weeks.
- Appreciative collaboration and outstanding perspectives
in our owner-managed company. Flat hierarchies, room for personal interests and focal points, individuality, flexibility.
- Perfect working conditions
3 days/week with clients, currently still largely remote. Fair compensation, modern work tools, company car for private use. In the office: world-class coffee, swimming pond right nearby, and soon again peacocks outside our windows.
APPLICATION
Sound good to you? Apply today!
Share your story, projects, and passions with us. We can’t wait to meet you!
Rother OSS GmbH
Human Resource
Grit Rother
Oberwalting 31
94339 Leiblfing
Germany
+49 9427 68 39 000
About Rother OSS GmbH
Rother OSS GmbH is the source code owner of the open-source service management platform OTOBO. We support our customers with consulting, development, support, and managed services for the implementation and operation of OTOBO. With OTOBO, organizations can streamline their processes, increase employee productivity, and improve service quality – in IT, customer, or enterprise service management. At the same time, they retain control over their data, reduce risks, and save costs. We’re passionate about open source and believe in the benefits of collaborative software development. By releasing OTOBO under the GNU General Public License (GPL v3.0), we want to share our passion for the open-source model with users, particularly a flexible, scalable, and extendable service management platform. Together with customers, partners, developers, and users, we are the OTOBO community. Nothing motivates us more than seeing additional organizations use OTOBO to delight their customers with exceptional service. Every smile counts – every day. While we’ve been offering services for the precursor of OTOBO, the helpdesk system OTRS, since 2011, the community has had a better alternative available since 2019: OTOBO, which is 100% open source and remains so. Stay up-to-date with the latest OTOBO news on otobo.io and LinkedIn. Follow us!
Company
OTOBO | Empower Service Excellence to Make People Smile.
The Source Code Owner and Maintainer of OTOBO.
Software
Service Management Platform
OTOBO Demo
OTOBO Download
OTOBO Documentation
Report a security issues:
security@otobo.org
