RELEASE NOTES
- PUBLISHED:
- RELEASE TYPE:
- RELEASE:
- May 16, 2025
- OTOBO 10.0
- Patch Level Release
Description
- [Bugfix] This patch fixes a regression introduced with the latest security update. If the AgentInfo functionality was enabled as a PreApplication module — for example, to require agents to accept terms of use before logging in — it was possible to lock yourself out of the system. [#4342]
Systems that do not use this optional feature (which is not enabled by default) are not affected.
Next steps
Update to OTOBO 10.0.25
We recommend installing the update on affected systems. If no issues are observed, the patch can be safely skipped.
Security patch? System update?
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Company
OTOBO | Simplify work and create exceptional service experiences.
The Source Code Owner and Maintainer of OTOBO.
Software
Service Management Platform
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Report a security issues:
security@otobo.org