NEWS | MARCH 22, 2022
Introducing the OTOBO Partner Program: Now Open for Enrollment
Building a robust open-source help desk through powerful partnerships.
Straubing, March 22, 2021 – With OTOBO, a fork of the ((OTRS)) Community Edition, Rother OSS GmbH took its first step in early 2020 to create a 100% free open-source ticket system with convincing functionality and aesthetics, backed by a broad community. The OTOBO Partner Program now establishes the formal foundation for close collaboration with OS service providers from Germany and around the world.
Our goal: ‘We’re betting on cooperation and are convinced that all stakeholders will equally benefit from this collaboration – open-source project, customers, and service providers,’ says Stefan Rother, founder and CEO of Rother OSS. Following the official end-of-life support for ((OTRS)) Community Edition 6, the program was explicitly opened to partners in the DACH region as well.
The starting point for the partner program was the significant international interest in the free open-source ticket system. ‘We were overwhelmed by the enthusiasm and willingness to support shown by open-source service providers from around the world, who reacted to OTOBO and our initiative to rebuild a strong community.’
The overwhelming response confirms that we’re on the right track with our new free product and open-source focus, which naturally delights us. Now, we want to leverage this momentum to pool our resources, make OTOBO even better together, and give users around the world the opportunity to be accompanied by a qualified OTOBO partner,” says Stefan Rother.
“The program is targeted at experienced OS service providers and features three partnership levels. At its core are exchange and close collaboration between the manufacturer and the partner community. Membership can be discounted by up to 100% through engagement with the open-source project. A comprehensive qualification program will ensure uniform service standards. Additionally, the manufacturer’s support team will provide level-3 support to partners.
Official OTOBO partners specialize in business services related to the open-source service management system and have extensive expertise in areas such as evaluation, customization, migration, interfaces, and more. This ensures that customers worldwide can expect consistently high-quality service from OTOBO partners.
Customers can identify OTOBO partners by the official partner logos. These providers are listed in the partner section of the OTOBO website.
Partners in Germany:
- ITSM specialists FREICON (OTOBO Enterprise Partner, monitos.de),
- IT Security experts CIPHRON (OTOBO Premium Partner, ciphron.de),
- Perl experts Perl-Services (OTOBO Qualified Partner, perl-services.de),
- Service desk specialists Efflux (OTOBO Qualified Partner, efflux.de).
International Partners:
- Brasil: ServiceUp (OTOBO Qualified Partner, serviceup.br),
- Italy: E-Time s.r.l. / Rexpondo (OTOBO Qualified Partner, rexpondo.it),
- Poland: Intalio S.J. (OTOBO Premium Partner, intalio.pl),
- Austria: ONTEC AG (OTOBO Qualified Partner, ontec.at).
- Latin america: Gridshield S.A. / INTELICOLAB. (OTOBO Qualified Partner, intelicolab.com)
Internationally, additional companies are also ready to go and are already contributing to the project, for example, by providing translations.
About Rother OSS GmbH
Rother OSS GmbH is the source code owner and maintainer of the open-source service management platform OTOBO. We support our customers with consulting, development, support, and managed services for implementing and operating OTOBO. By leveraging OTOBO in IT Service Management (ITSM), Customer Service Management (CSM), or Enterprise Service Management (ESM), organizations can streamline their processes, increase employee productivity, and improve service quality. At the same time, they maintain control over their data, reduce risks, and save costs. We are open-source enthusiasts and believe that giving is the best starting point for an exchange that creates value for all parties involved. Therefore, we offer organizations free access to a top-class service management software and support them with tailored business services. This makes OTOBO unique. As a community, we want to further develop OTOBO together to provide outstanding service and increase the number of satisfied people, making the world a little better every day. Since 2011, we have been offering services for the predecessor of OTOBO, the helpdesk system OTRS. Since 2019, the community has had a better alternative available with OTOBO, which is 100% open-source and remains so. Stay up to date with the latest news about OTOBO at otobo.io or on LinkedIn. Follow us!
Press contact
Grit Rother
Phone: +49 9427 68 39 000
Company
OTOBO | Empower Service Excellence to Make People Smile.
The Source Code Owner and Maintainer of OTOBO.
Software
Service Management Platform
OTOBO Demo
OTOBO Download
OTOBO Documentation
Report a security issues:
security@otobo.org
