SECURITY ADVISORY

OTOBO 10.1.18 – Security Patch

[Security] SessionID binding for web upload cache – Previously, the cache was being protected only by a cryptographically insecure random number, allowing authenticated attackers to guess it and access other users’ attachments during article creation. This vulnerability has been fixed. [#5835]
[Security] Avoid recursion in the template generator / CVE-2025-26843 – Fixed a Denial of Service (DoS) vulnerability in ticket notifications and auto responses that allowed attackers to trigger infinite loops. [#5797]
[Security] FormDraftID – A vulnerability has been fixed that previously allowed authenticated agents to delete drafts belonging to other users. [#5675]
[Security] XSS vulnerabilities – Two XSS vulnerabilities have been fixed, one in AgentTicketEmailResend and one in the admin communication log. [#5791][#5790]
[Security] AgentTicketBulk – Previously, the bulk action made it possible to link tickets to another ticket the agent did not have access to. This missing permission check has been added. [#5723]
[Security] SysConfig deployment – A permission check has been added to SysConfig deployment, closing a gap in the deployment process. [#5818]

[Change] SystemConfiguration – Translation has been disabled for SystemConfiguration values within AdminSystemConfiguration. [#5641]

[Bugfix] DynamicField Database – Sorting of PossibleValues in the DynamicField Database details view has been fixed. [#5642]
[Bugfix] Personal Preferences – Certain personal preferences of other agents failed to persist when edited by an admin. [#5430]
[Bugfix] Dynamic Field Ticket Categories – Fixed an issue where color selection and translation failed for longer values due to truncation. [#5329]