RELEASE NOTES
- PUBLISHED:
- RELEASE TYPE:
- RELEASE:
- December 17, 2025
- Patch Level Release
- OTOBO 11.0.14
Changes
- [Changes] Improved default table styling in the RichText editor
Tables in the RichText editor now use an updated default styling. This improves readability and ensures a more consistent appearance, especially for documentation and structured ticket information. [#4800] - [Change] CKEditor 5 now generates HEX color styles instead of HSL for improved compatibility. [#4766]
Enhancements
- [Enhancement] New transition action “TicketPrioritySet”
Ticket priorities can now be set automatically within processes. [#4896] - [Enhancement] Extended use of ticket reference fields
In the DynamicFieldSet transition action, ticket reference fields can now be used to define the TicketID. [#4818] - [Enhancement] Improved search accessibility
The Elasticsearch search box now supports an access key for faster and more convenient use. [#4810]
Bug Fixes
- [Bugfix] Minor fixes in the High Contrast skin to improve accessibility. [#4899]
- [Bugfix] Charts in reports now work correctly again in the default Docker environment. [#4890]
- [Bugfix] Calendars are now fully configurable: administrators can manage all groups (new: LightAdmin functionality). [#4724]
- [Bugfix] Dynamic fields with namespaces can again be used as filters in statistics. [#4844]
- [Bugfix] Fixes for MultiValue set templates in the CustomerTicketProcess. [#4866]
- [Bugfix] Fixed an issue where AJAX updates for set fields did not work in the CustomerTicketProcess. [#4868]
- [Bugfix] More flexible CSS generation in the login area without a hardcoded default skin. [#4797]
Notes
Some dependencies have been updated. If ITSMConfigurationManagement is in use, it should also be updated in order to use the updated CodeMirror editor for editing ConfigItem definitions.
Next steps
Security Patch? System-Update?
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For our support customers: simply open a ticket through the portal or give us a quick call — we’re here to help.
Not working with us yet? This might be the perfect time. We’ll be happy to support you with your next update.
Get in touch — we look forward to hearing from you!
Company
OTOBO | Simplify work and create exceptional service experiences.
The Source Code Owner and Maintainer of OTOBO.
Software
Service Management Platform
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