SECURITY & COMPLIANCE
Single Sign-On (SSO) enables employees, in conjunction with their authentication backends such as Active Directory, LDAP, or databases, to access OTOBO and other systems with a single login. You can also use Kerberos or OpenID Connect / OAuth 2.0 as an authentication protocol and authenticate your users against an authorisation server.
SSO enhances user-friendliness and security, reduces password fatigue, and facilitates centralized user account management.
In addition to logging in with a username and password, an individual two-factor authentication token can be required as an additional security measure for login. This token is uniquely generated for each login process using an ISO-certified algorithm, such as Google Authenticator or any other token generator, and delivered via email, SMS, or app.
After a defined number of failed login attempts, users are initially locked out to prevent passwords from being guessed through endless trial and error.
Enhance user account security and mitigate risks associated with inadequate passwords. With OTOBO, you can ensure that user passwords meet all requirements of the organization-wide password policy.
All data transmitted to and from OTOBO can be SSL encrypted. Emails can be signed with S/MIME certificates or PGP keys as needed, including email notifications to agents. OTOBO automatically retrieves the S/MIME certificate from the directory service before sending emails, eliminating the need to upload certificates twice.
An extension of filtering options in OTOBO enables filtering and automatic processing of encrypted emails as well.
OTOBO provides security features to ensure the protection of personal data, including SSL encryption and access controls. This ensures that your service management platform adheres to the principles of data protection and security recommended by the GDPR.
In case of emergency, logging all data access and modifications provides the opportunity to ensure transparency regarding the use of personal data and to identify the causes in the event of data protection breaches.
By intricately defining user rights through roles, groups, and Access Control Lists (ACLs), you control granular access to organizational areas, views, and data within OTOBO.
SCALABLE PLATFORM
OTOBO simplifies compliance with regulations through automated security checks, logging of data access and modifications, and granular access control. Meet data protection and security standards, minimize risks, and ensure transparency in your data usage.
OTOBO automates security policy monitoring, logs data access and modifications, and offers granular access control. Meet data protection and security standards to safeguard customer data, minimize risks, and ensure transparency in customer interactions.
With OTOBO, you orchestrate the functions to protect sensitive personal and business data centrally across all service areas. All service providers can trust that their customers’ data and processes are safeguarded against unauthorized access.
SERVICE EXCELLENCE