OTOBO | MAKE PEOPLE SMILE. IT’S EASY.

OTOBO Managed Service

Focus on your business, we take care of the infrastructure and operation of OTOBO.

You save on investing in your own infrastructure and the effort of administration. At the same time, you retain control over your data and benefit from the convenience of a fully managed environment. Of course, you still have access to the source code and no restrictions on the number of users.

MANAGED SERVICES

Benefits

On-demand consulting
We promptly and competently address your service inquiries regarding configuration, processes, utilities, backups, and more.
You retain data sovereignty
We operate your OTOBO system in a secure German data centre, you retain full control over all your sensitive data.
GDPR compliance
With OTOBO, you ensure compliance and adhere to important legal regulations such as the GDPR.
Migration included
We migrate your existing system to the managed server. If necessary, even outside of business hours.

Reliable immediate assistance
We monitor your system and are immediately available to ensure the shortest possible disruption of a service if necessary.
Expertise from the manufacturer
As the manufacturer of OTOBO, we draw on the combined expertise of our entire organisation. This saves time when it comes to restoring disrupted services or implementing new requirements.
You save on IT costs
Not only do you save the investment in the necessary IT infrastructure and the effort required to administer OTOBO, you also benefit from high service availability and the productivity of your teams.

Managed OTOBO

Regardless of whether it’s Professional or Enterprise, all Managed SLAs ensure quick assistance in case of emergencies, support for implementing new requirements, rapid access to expert know-how, and a system that is always up to date.

Managed Server

With Managed OTOBO, we provide you with a ready-to-use instance on a virtual or dedicated physical server in a German data center and take care of the administration for you. The first server is included in the service plan, and you can always add additional servers as needed.

Secure and GDPR compliant

You retain full control over your data in the German data center – GDPR-compliant and secure.

MANAGED SERVICES

Service Plans

Smooth and secure operation of your service management platform and its associated infrastructure, we take care of it.

virtual

11.400€pro Jahr

Mon. - Fri.
9:00AM - 8:00PM¹
Service Agents:
unlimited
Email • Phone • Portal • Self-Service • Remote
Support Users: 4
Incidents:
unlimited
Service Requests: 35
Time per Service Request: 1 hrs.
Response time: 2 hrs.¹/²
–
Installation of OTOBO Hotfix/Security Patch
update: included³
OTOBO Patch update:
at extra charge
Major|Minor Release upgrade:
at extra charge
Access to not yet released Add-ons
Bug escalation
Virtual Server
in german data center • min. 4 vCPU • 16 GB RAM • 1TB Web storage • 100 Mbit/s connection
Continuous updates of operating system and basic software components included.
Server monitoring included
Availability:
99,9% p.a.
Recovery time:
max. 4 hrs.
Daily backups | Shorter intervals at an extra charge
Additional virtual Server
1.500 EUR per year

dedicated

12.900€pro Jahr

Mon. - Fri.
9:00AM - 8:00PM¹
Service Agents:
unlimited
Email • Phone • Portal • Self-Service • Remote
Support Users: 4
Incidents:
unlimited
Service Requests: 35
Time per Service Request: 1 hrs.
Response time: 2 hrs.¹/²
–
Installation of OTOBO Hotfix/Security Patch
update: included³
OTOBO Patch update:
at extra charge
Major|Minor Release upgrade:
at extra charge
Access to not yet released Add-ons
Bug escalation
Dedicated Server
in german data center • min. Hexa-Core CPU • 64GB RAM • 2 x 1TB NVMe SSD (RAID 1 Verbund) • 1 Gbit/s connection
Continuous updates of operating system and basic software components included.
Server monitoring included
Availability:
99,9% p.a.
Recovery time:
max. 4 hrs.
Daily backups | Shorter intervals at an extra charge
Additional dedicated Server
3.000 EUR per year

virtual

26.000€pro Jahr

24/7/365
Service Agents:
unlimited
Email • Phone • Portal • Self-Service • Remote
Support Users: 6
Incidents:
unlimited
Service Requests: 100
Time per Service Request: 2 hrs.
Response time: 0.5 hrs.¹/²
Resolution time: 8 hrs.¹/²
Installation of OTOBO Hotfix/Security Patch
update: included³
Installation of OTOBO Patch
update: included³
Installation of Major|Minor Release
upgrade: included³
Access to not yet released Add-ons
Bug escalation
Virtual Server
in german data center • min. 4 vCPU • 16 GB RAM • 1TB Web storage • 100 Mbit/s connection
Continuous updates of operating system and basic software components included.
Server monitoring included
Availability:
99,9% p.a.
Recovery time:
max. 4 hrs.
Daily backups | Shorter intervals at an extra charge
Additional virtual Server
1.500 EUR per year

dedicated

27.500€pro Jahr

24/7/365
Service Agents:
unlimited
Email • Phone • Portal • Self-Service • Remote
Support Users: 6
Incidents:
unlimited
Service Requests: 100
Time per Service Request: 2 hrs.
Response time: 0.5 hrs.¹/²
Resolution time: 8 hrs.¹/²
Installation of OTOBO Hotfix/Security Patch
update: included³
Installation of OTOBO Patch
update: included³
Installation of Major|Minor Release
upgrade: included³
Access to not yet released Add-ons
Bug escalation
Dedicated Server
in german data center • min. Hexa-Core CPU • 64GB RAM • 2 x 1TB NVMe SSD (RAID 1 Verbund) • 1 Gbit/s connection
Continuous updates of operating system and basic software components included.
Server monitoring included
Availability:
99,9% p.a.
Recovery time:
max. 4 hrs.
Daily backups | Shorter intervals at an extra charge
Additional dedicated Server
3.000 EUR per year

1 Service Hours: CET/CEST excluding German public holidays
2 Response and resolution times: for Priority 3 Critical Incidents, within service hours
3 Upgrades: Porting of add-ons may incur an additional fee

“Rother OSS – help is just a call away. Whenever we have change requests, issues, or inquiries, we receive quick support. Even last-minute configuration changes are implemented promptly and, most importantly, explained. This allows us to always have control over our system and handle minor changes ourselves if needed.”

M. W.IT-Systemadministrator, ECOVIS BayLa-Union GmbH Steuerberatungsgesellschaft

“We have known and valued ROTHER OSS for many years as a competent and cooperative partner in all matters related to OTRS and now OTOBO. Their expertise is always provided effectively and at economical rates. And when there’s an urgent issue, immediate help is reliably available.”

Markus GretlerManager After Sales Service, BERNINA International AG

SERVICE EXCELLENCE

OTOBO Managed Service

Benefits

On-demand consulting

You retain data sovereignty

GDPR compliance

Migration included

Reliable immediate assistance

Expertise from the manufacturer

You save on IT costs

Managed OTOBO

Managed Server

Secure and GDPR compliant

Service Plans

Professional

Professional Plus

Enterprise

Enterprise Plus

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