OTOBO | MAKE PEOPLE SMILE. IT’S EASY.
Migration from OTRS to OTOBO
Nothing is easier than that
100% Open Source
Der Source Code von OTOBO ist und bleibt zu 100% Open Source und steht Ihnen frei zur Verfügung, ohne Diskussionen.
MIGRATION
Simply switch and take everything you need with you
Migrate gradually with the migration tool
If you plan to handle the migration of your OTRS system on your own, the migration tool assists you and guides you step by step through the process.
Your data move with you, nothing is lost.
After the migration, all data from your legacy OTRS are available again in OTOBO.
The data in your original OTRS system remain unchanged during the migration.
Take the opportunity to optimize
The migration tool is server, location, operating system, and database independent. So, you can also switch to a new application server, a different operating system, or from an Oracle database to MySQL during the migration.
Migration to a Docker-based OTOBO instance
All migration strategies work for both Docker-based and native installations.
Since version 10.0.7, we recommend installation via Docker. This provides perfect conditions with just one click and makes administration easier in the future.
Migration of an Oracle-based OTRS Installation
Migration from an Oracle-based OTRS installation to an Oracle-based OTOBO installation is technically possible, but for performance reasons, we recommend using MariaDB or PostgreSQL.
We are happy to provide advice on the specifics.
Migration of OTRS 2 to OTRS 6 Community Edition
From your starting version, update OTRS until you reach the OTRS 6 system state. From OTRS 6 onwards, migration is possible via the interface of the migration tool.
For earlier OTRS versions, we are happy to offer our assistance.
Migration of OTRS 7 and OTRS 8
For the migration of all OTRS versions after version OTRS 6 Community Edition, adjustments to the migration tool are required. The effort is determined individually for each case. We are happy to assist you with this.
GET SUPPORT
Let us do the migration and get more performance of your system
If you want to be sure and save time, we’ll be happy to handle the migration of your OTRS system to OTOBO for you. Especially with older OTRS versions, the migration can be tricky. Over the last years, we have gained plenty experience.
Migration Service
We are happy to take care of the migration of your system for you. We will determine the appropriate strategy together in advance: Can the system be migrated directly, or should there first be a migration to a test system? Can downtime during business hours be tolerated, or does the migration need to take place in the evening or on the weekend? We will tailor our approach to your needs.
For the migration date, we will create the necessary conditions for a successful migration and move the system, including all data, for you. This way, you can be sure that nothing is lost and save time.
Performance Optimization
Experience shows that in many cases, the previously used installation and configuration have the potential for higher performance.
In the review after the migration, we ensure that your system is optimally configured and that you are familiar with and able to utilize the new features. For the restart, we extract everything for you from OTOBO.
SERVICE EXCELLENCE