NEWS | COMPANY
OTOBO continues to grow – and that includes our leadership. Effective immediately, Grit Rother joins the executive team as Co-Managing Director, taking on responsibility for all non-technical areas of the business.
Together with Stefan Rother and co-founder Sven Oesterling, the leadership trio brings together deep expertise, technical know-how, and a strong customer focus. This combination reinforces the foundation for our vision: to develop sustainable service management solutions in close partnership with the open source community.
Customer-Focused. Clear. Solution-Oriented.
Grit has been part of the OTOBO team since 2014 and has played a key role in shaping the company both internally and externally. Since 2020, she has been the primary contact for our customers. She understands their challenges, speaks their language, and focuses on solutions rather than problems.
She listens, identifies what really matters – and ensures that projects run smoothly, requirements are clearly defined, and the right people are in place when needed. Her strategic mindset and ability to see the bigger picture make a real difference: Grit thinks ahead, plans with foresight, and always keeps our customers’ needs in focus.
Her appointment as Managing Director formalizes what has long been reality within the company. Sven Oesterling puts it this way: “Grit has helped shape OTOBO for years – now she’s doing so officially as part of our leadership team. It’s a logical and important step. With her on board at the top level, we’re well-positioned for the future.”
For Grit, this new role is above all an invitation to keep moving forward – together: “We have big plans. I’m truly excited to continue moving OTOBO forward with our amazing team – and to develop tailored, sustainable service management solutions in close collaboration with our customers and the community.”
What Does This Mean for OTOBO and Our Customers?
With Grit’s experience, strategic vision, and strong people skills, we’re deepening our customer focus – across consulting, projects, and support.
Stefan Rother sums it up: “Grit knows our customers, our processes, and our values better than almost anyone. With her in this leadership role, we’re becoming even more agile and customer-oriented. Our goal: to keep optimizing processes, accelerate innovation – and continue delivering the best possible service to our customers.”
Welcome to the executive team, Grit – now officially!
About Rother OSS GmbH
Founded in 2011, Rother OSS GmbH, based in Straubing, offers business services for open-source OTRS versions and is committed to the open-source philosophy. We provide personalized and partnership-based consulting, training, development, support, and managed services to help organizations of all sizes implement customized and sustainable solutions for their process and service management.
Since 2019, we’ve been developing our own fork, OTOBO. As maintainers and source code owners, we make the service management platform consistently available as open-source and license-free, and continuously develop it in close collaboration with the community.
Our clients include companies like Siemens, Infineon, Hyundai, and Bernina, as well as government agencies, municipalities, universities, and hospitals. For more information, visit otobo.io or LinkedIn. Follow us!
Press contact
Grit Rother
Phone: +49 9427 68 39 000
Company
OTOBO | Simplify work and create exceptional service experiences.
The Source Code Owner and Maintainer of OTOBO.
Software
Service Management Platform
OTOBO Demo
OTOBO Download
OTOBO Documentation
Report a security issues:
security@otobo.org
