[Massimiliano Scoppettuolo]

Hi all, good afternoon, i have two systems,  OTRS and Otobo, sometimes happens that  i forward email from otrs to otobo using email. When i forward, OTOBO receives email and if the ticket number on subject already exists on OTOBO he doesn’t create new ticket;  the email becames part of the  ticket already existent. How can solve this problem?

I have to change systemid? I check and systemid on OTRS and Otobo are the same.  I try to delete ticket number in the subject  and so new ticket is created, but i would like that could be automatic.

 

Thanks a lot

[Autor]

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