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AutorBeiträge
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8. Dezember 2022 um 15:38 Uhr - Views: 536 #14390
Hello,
I migrated OTRS 6 to OTOBO and all is functioning well apart from the customer portal.
Whenever logging on the customer.pl a fatal error occurs:
An Error Occurred
No Permission to use this frontend action module!Please contact the administrator.
Error Details
Traceback
ERROR: OTOBO-CGI-44 Perl: 5.34.0 OS: linux Time: Thu Dec 8 14:31:40 2022Message: No Permission to use this frontend action module!
RemoteAddress: 172.16.10.24
RequestURI: /otobo/customer.pl?Action=CustomerAcceptTraceback (70262):
Module: Kernel::System::Web::InterfaceCustomer::Content Line: 1232
Module: Kernel::System::Web::InterfaceCustomer::Response Line: 1490
Module: Kernel::System::Web::App::call Line: 86
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 485
Module: Plack::App::URLMap::call Line: 71
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 202
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 172
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 158
Module: Plack::Middleware::HTTPExceptions::try {…} Line: 20Anyone any ideas what to check/how to solve?
Thanks in advance,
KR,
Fred
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8. Dezember 2022 um 18:46 Uhr #14395
Hello Fred,
maybe you have an ACL which permits this Action? E.g. one that “Possible Not”s all Actions?
Or maybe you put a group into the setting CustomerFrontend::Module###CustomerAccept that your customer user doesn’t have assigned.
Cheers
Stefan -
9. Dezember 2022 um 14:46 Uhr #14400
Hi Stefan,
Thanks for your reply.
I checked the CustomerFrontend and no groups are assigned in any of the entries there.
Neither do we have ACL’s configured…
KR,
Fred
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9. Dezember 2022 um 15:47 Uhr #14401
Do you see any changed System Configuration Settings if you search for “CustomerAccept”?
If no, does it work if you de-activate the Privacy Policy completely by de-activating the settings CustomerFrontend::Module###CustomerAccept and CustomerPanelPreApplicationModule###CustomerAccept ?
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12. Dezember 2022 um 10:05 Uhr #14407
Hi Stefan,
De-activating those 2 settings did the trick!
Thanks a lot for the help! Much appreciated :)
KR,
Fred
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