[Anonym]

Hi.

I’m new to OTOBO but have been using OTRS extensively for quite a while some years ago. I remember we had an option that was available to members of the admin group to impersonate as an agent (or as a customer). Is this still possible with OTOBO?

[Grit Rother]

Hi,

Yes, that’s still available via

Admin > Customer Users and

Admin > Agents

 

Kind regards,

Grit

[Renée Bäcker]

You have to enable the feature in the system configuration (search for „SwitchTo“ options).

[Autor]

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