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    • 12. Oktober 2021 um 10:02 Uhr - Views: 630 #12006
      Giordano Torre
      Teilnehmer

        Good Morning,

        is it possible to set ticket state only open after ticket closed?

        Example:

        The user customer open the ticket, the agent close it. The customer user does a followup on same ticket (state closed), he can set three option:

        I’d like set only open state. Is it possible?

        Thank You

      • 12. Oktober 2021 um 10:24 Uhr #12007
        Giordano Torre
        Teilnehmer

          I have find a solution.

          I have disabled this feature Ticket::Frontend::CustomerTicketZoom###State

          Thank You

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