Hi Luc,

yes, this is definitely a problem with the SysConfig. The error is quite generic, to say more, I would need the module which complains. Basically I think something went wrong with your DB, and at some point OTOBO cannot read out the DefaultVersionID of a SysConfig-Setting.

I had a quick look at your repo – I don’t know Ansible, but to me it looks like it’s basically performing certain actions defined in your tasks from top to bottom. If I’m not mistaken, using this role, you would still have to call installer.pl, and you just aim to set up everything up until then. I don’t know what happens, e.g. if you start the Daemon before that.

This probably doesn’t help too much, yet, maybe you could describe a bit more in detail at which step you encounter problems. We are happy to see people using OTOBO and incorporating it in various systems. :)

Best regards, Sven

Hi Luc,

I’m the guy who is working on the Docker support for OTOBO. Thumbs up for deciding to work on the support for Ansible. My hunch is that you will run into some of the same issues that I encountered. Please let me know when you have an idea how things could be made easier for you.

The „Need DefaultVersionID!“ does not ring a bell for me. For which task did this error occur?

I have briefly looked into https://github.com/bitfinity-nl/role-otobo. One advice I would give, is to part from Apache and rely on a simple Webserver like Gazelle running the PSGI application otobo.psgi.

Best regards, vrolijk kerstfeest,

Bernhard
 

Hi Luc,

I am not – Bernhard might have some connections? I don’t know… ;)

I still cannot give you a definite answer. Please try the following – after finishing your procedure, open up a console and do the following:

cd /opt/otobo
bin/otobo.Console.pl Maint::Cache::Delete
bin/otobo.Console.pl Maint::Config::Rebuild

If we are lucky this completely solves the problem – if so, you would have to add at least the last command to the end of your DB task-list, if not, the last command hopefully prints out some error with a short trace, which you could write here. The installer does a little more than just the initial insert. If this approach doesn’t lead anywhere, I will write this in more details somewhen, but I hope that we will be faster this way.

Best regards, Sven

Hi,

no Dutch connection on my side as well. The only times in the Netherlands were a Perl-Workshop in Arnhem and visits to customers in Delft.

Best regards,

Bernhard