[Daniel dos Santos]

Hi,

I am wondering if a „Service“ (with an SLA behind) could be linked to a „Customer“ instead to a „Customer User“?

The purpose of my question is, that I would like to get all „Customer Users“ linked to a „Customer“,  assigned to the same „service“ and therefore to the same SLA through an assignment like „services<->customers“.

Via the Admin menu it is possible to link „Customer users“ with „Services“ but I have not seen a way to do the same with „Customers“. So if this is somehow possible, I would be interested in the howTo :)

Thank you in advance for your help

BR

Daniel

[Balázs Meskó]

Hi Daniel,

We have the same requirement, but apparently this is not possible by default. OTRS has this ability in its Business Edition as a separate module, but Community Edition and its forks don’t.

Regards,
Balázs

[Daniel dos Santos]

This reply has been marked as private.

[Magdalena Kostyrko]

Hi,

I agree, this would be a very useful and much-needed feature. Is there any workaround or alternative way to achieve this, even though it is not available by default?

Thanks in advance for any suggestions!

[Autor]

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