Hello,

we have migrated from OTRS 6 to OTOBO, everything went smooth and is working correctly.

We experience one issue:

Agent takes a ticket owner, for example John Smith – john@domain.xx.

After some time, probably cca 1 hour, ticket owner changes to the „system“ Agent: root / root@domain.xx

Please see: https://prnt.sc/FlcXj_OiPd-P

There have been no action on the ticket it happens „randomly“.

Can anyone point is into right direction please what could be wrong?

Thank you.

Marek