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    • 20. März 2023 um 21:14 Uhr - Views: 467 #14939
      Korost
      Teilnehmer

        Hello,

        Is it possible to share tickets opened by one user to another user?
        Example:
        John has created 10 tickets, but his manager needs to see these tickets, is that possible?

        Note that the manager is a normal user (not admin).

        If yes, how do you do it?

         

        Thanks.

      • 21. März 2023 um 14:21 Uhr #14947
        marcel-graf
        Teilnehmer

          Otobo is queue based.

          Ticket –> Postmasterfilter -> Queue

          Queue rights  -> Group -> Member of the Group

          Are the 10 tickets all in 1 queue or in different queues?

          If 1 queue ->  the manager requires membership to these 1 group.

          If other queues ->  the manager requires membership to all these queue groups.

        • 21. März 2023 um 14:33 Uhr #14948
          Korost
          Teilnehmer

            Many thanks for the help!

          • 21. März 2023 um 19:29 Uhr #14964
            Stefan Abel
            Moderator

              Hello,

              • You can also just send the links to the tickets.
              • You can add the Manager as a Responsible to the ticket.
              • The Manager can Watch a ticket.
              • Based on the permission, the Manager can start a Search for those tickets.
              • And some more.

              Cheers
              Stefan

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