ADD-ON FEATURE

OTOBO CMDB – more powerful than ever

Full transparency across your entire infrastructure – seamlessly integrated into your service processes.

The integrated OTOBO CMDB (Configuration Management Database) is more than just a central asset directory. It provides full visibility into your IT and non-IT infrastructure, uncovers dependencies, and helps detect and resolve service disruptions early. The real added value: improved planning, reduced risk, and higher service availability.

Benefits of the OTOBO CMDB

  • Creating Transparency

    Get a full overview of your IT infrastructure, non-IT assets, and all their relationships – in one central place.

  • Better Understanding Your Services

    Understand critical services and their dependencies at a glance – and make smarter, more informed decisions.

  • Respond faster

    Quickly identify dependencies, locate the root cause of disruptions – and resolve issues without detours.

  • Reduce Costs

    Spend less time on troubleshooting – and deliver your services more efficiently.

  • Avoid Disruptions

    Identify risks before they turn into real problems – and prevent service interruptions.

  • Increase Availability

    Ensure your services run more smoothly and reliably – for greater satisfaction across the board.

  • CMDB Migration Assistant

    Easily move your existing CMDB to the new environment – with a step-by-step migration script.

What’s new?

Ready2Import CI Classes: Predefined, field-tested, customizable.

Based on real ITSM use cases and our consulting experience, the new OTOBO CMDB provides ready-to-use Ready2Import CI classes – easily adaptable to your specific needs.

Precisely Defined Access Rights

Control exactly who can view or edit which information – because accounting needs different data than the service team.
New: Even customers can now access CIs made available for them directly via the service portal.

Custom Descriptions & New Field Types

Document your assets just as you need it – with dynamic form structures, a clear layout, and new field types that enable more linking options and automation potential.

Find What Matters – Faster

Benefit from flexible filtering and search functions – even with large data sets.

Seamless Integration into Your Service Processes

The integrated CMDB is tightly woven into your core (IT) service management processes. Users can select the affected device directly when reporting an issue – and the new hard drive is automatically written to the CMDB during the procurement process.

All Dependencies at a Glance

Quickly see how CIs are related – and how, for example, disruptions might impact other components. For greater transparency and well-informed decisions.

Optimized CI Synchronization via REST/SOAP

Seamlessly integrate external systems using robust and high-performance web service interfaces.

High-Performance Storage

Thanks to an optimized storage structure, you can work quickly and reliably – even with thousands of CIs.

OTOBO CMDB – more powerful than ever 1

Flexible in use

Whether it’s ITSM, facility management, contract administration, or fleet management – the OTOBO CMDB adapts seamlessly to your individual needs.

Asset and Inventory Management

Challenge: Keeping track of devices, machinery, and tools across departments, while documenting changes accurately.

Solution with OTOBO: The CMDB makes it easy to systematically document IT landscapes, vehicle fleets, and machinery – including location, maintenance history, manuals, and responsibilities.

Result: Improved visibility, reduced downtime.

Facility Management

Challenge: Organizing room equipment, usage, and maintenance processes.

Solution with OTOBO: Rooms, furniture, air conditioning units, projectors, and other equipment can be stored as CIs. Maintenance intervals, contracts, and responsible persons can be directly linked.

Result: Clear responsibilities and predictable facility management.

Contract Management

Challenge: Service, maintenance, and leasing contracts expire or renew automatically – often without being noticed in time.

Solution with OTOBO: Manage contracts as CIs – including deadlines, contacts, and linked or attached documents. (For storing many or large files, a separate DMS is recommended.)

Result: No more unpleasant surprises.

Package-Updates

  • Prevent hiding pages showing only non dynamic field content on ConfigItemEdit.

  • Import/Export: Added support for importing/exporting sets on single-entry level; sets and multivalue fields can keep empty values for full-field updates.

  • AgentITSMConfigItemPrint reworked to rely on visible page content, including description and backlink sections.

  • Added history comments for attachment add/delete actions.

  • Various bug fixes (issues #66, #59, #63, #65, #58, #54, #21, #61, #15, #56, #57, #52).

Just download the add-on via the OTOBO package manager.

Technical details and a user guide are available in the documentation.

Let’s talk about your project!

What are your goals? Where do you stand today? And what are your key requirements?
We listen, think along with you – and support you with practical, real-world solutions.

Together, we’ll find the path that suits you best: individual, solution-focused, and achievable.

Let’s get started – together.
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