[Daniel dos Santos]

Dear all,

Is it possible to get the text provided through the customer frontend (from a dynamic field type: ticket) and get the content  added to a note in the related ticket?

Thank you in advance for any input

[Stefan Abel]

Hello,

Yes that would be possible with a small process that you start (e.g. with a Generic Agent) and the Transition Action “ArticleCreate” (or so). There you could use the tag <OTOBO_TICKET_DynamicField_MyTextFieldName> for the Body of the Article.

Cheers

Stefan

[Daniel dos Santos]

Hi Stefan,

perfect…it works :)

Thanks a lot for your help

[Autor]

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