[Stefano Grespan]

Hello,

i’m trying to configure customer portal with LDAP authentication but when I log the error message is: „Authentication succeeded but no customer record is found in the customer backend“. I think the missing part is the relation between Customer and Customer Users but I don’t understand how to do it. I’ve configured a customer but the customer users list is empty and so I cannot create the relation. Can you help me? I would like to associate AD users to our customer and authenticate them using LDAP.

Thanks

 

[Stefano Grespan]

Solved. After some trials and errors i’ve found a working configuration: Below my Config.pm Ldap part. The error was in map line [ ‚UserLogin‘, Translatable(‚Username‘), ‚uid‘, 1, 1, ‚var‘, “, 1, undef, undef ]: changing ‚uid‘ with ’sAMAccountName‘ solved the problem.

 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'MYDC.MYDOMAIN.LOCAL';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=MYUSERS,dc=MYDOMAIN,dc=LOCAL';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=LDAPUSER,CN=Users,DC=MYDOMAIN,DC=LOCAL';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'LDAPUSERPASSWORD';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

 

$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'MYDC.MYDOMAIN.LOCAL',
BaseDN => 'OU=MYUSERS,dc=MYDOMAIN,dc=LOCAL',
SSCOPE => 'sub',
UserDN => 'CN=LDAPUSER,CN=Users,DC=MYDOMAIN,DC=LOCAL',
UserPw => 'LDAPUSERPASSWORD',
AlwaysFilter => '',
Die => 0,

Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},

CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserNameFieldsJoin => '',
CustomerUserExcludePrimaryCustomerID => 0,
AdminSetPreferences => 0,
CacheTTL => 0,
Map => [

[ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserLogin', Translatable('Username'), 'sAMAccountName', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ],
[ 'UserCustomerID', Translatable('CustomerID'), 'mail', 0, 1, 'var', '', 1, undef, undef ],
[ 'UserPhone', Translatable('Phone'), 'telephonenumber', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserAddress', Translatable('Address'), 'postaladdress', 1, 0, 'var', '', 1, undef, undef ],
[ 'UserComment', Translatable('Comment'), 'description', 1, 0, 'var', '', 1, undef, undef ],

],
};

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