[Cloud Team]

After a successfull migration from OTRS with a Otobo docker installation , unfortunately all tickets return an Internal Server Error until I manualy change the folder Article permissions to 777

The setpermission won’t run as otobo user and we cannot switch to root with su – because the root password of the container is unknown.

Is there a solution for this as we would have have the permission set proprely rather than broadly like this :)

[Cloud Team]

Looks like the script is not completely adapted for containerization.

The line

sub Run {

if ( $> != 0 ) { # $EFFECTIVE_USER_ID
print STDERR „ERROR: Please run this script as superuser (root).\n“;

exit 1;
}

Search for the ID of the user but oboto user is 1000 hence the script wont run.

You just need to remove the exit 1; or change the line $>!=0 to $>!=1000

 

[Autor]

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