[Tiong Seng IS]

Dear Sir/Mdm,

To improve my learning of Otobo, I would like to request your office to share the codes and configuration for demo „Issue a ticket“ https://demo.otobo.org/otobo/customer.pl.

Look forward to your reply.
Thanks.

Your sincerely,
Yew Kuan

 

 

[Arnold]

The source code is available at: https://github.com/RotherOSS/otobo

[Tiong Seng IS]

Dear Arnold, I am unable to locate the codes for your official customer demo. Please show me to there.

I aim to learn by building system look and function identical to your official customer demo. However I am stuck at stage to unable to hide title subject title and text body box to create fresh ticket.

I am not sure is it I need to create a new full dynamic field ticket template to replace system default ticket template OR just require to apply change in global system settings. Please guide me. Thanks.

[Arnold]

Can you provide a link to the specific part of the demo you are addressing? I am afraid I am unable to follow, otherwise.

[Tiong Seng IS]

Dear Arnold,
The link is https://demo.otobo.org/otobo/customer.pl?Action=CustomerTicketMessage
I am trying to learn and achieve all the same dynamic field controls in new ticket creation, on my on-premise setup.

[Khalil Hamada]

Dear Tiong, the configuration of the demo system is not open source. You can customize the ticket creation form using dynamic fields and ACLs.

[Tiong Seng IS]

Yes indeed, dynamic fields and ACLs are ways.
In fact no source is required to achieve.
Just need a bit of change in mindset and learn the technical know-how.
Thanks for your guidance.

[Autor]

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