[Takashi YANO]

We are using the following tow ticket states for working tickets:

• wait for user’s response
• working

Is it possible to change the state from “wait for user’s response” to “working” when a customers put response to their ticket ?

[Stefan Abel]

Hello,

The state that is set, is defined in the setting PostmasterFollowUpState

Here you could change it globally. If you would like to have it depending on the current state of the ticket, you might need a Postmaster Filter + a Generic Agent to do that. But that might be not so easy.

Cheers

Stefan

[Takashi YANO]

Thanks, I will try.

[Autor]

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