[phuoc-nguyen]

Hi guys,

I need to verify if we can use Post-Filter Email to make Otobo system auto add match value to Dynamic-Field.

When use Regex, Otobo understand it as a „string“ not Regex ( Image below). Did anyone test this or do we have any option to use?

Thank you in advance.

[Renée Bäcker]

You need to use the regex in the search field and use the result in the set field.

 

Search header field: Body
for value: Age:\s*(?<age>0-9)+

Set email header: X-OTOBO-DynamicField-AgeCustomer
with value: [**\age**]

[phuoc-nguyen]

Thanks Renee for your supporting.
I use regex formula as you said but OTOBO only filter only 1 digit. I checked with Regex Online, it success filter only Digits but not fully success in my OTOBO (Image below). I wonder if my system wrong or something else need to check?

[phuoc-nguyen]

Update:
– Thanks to Renee, I success to use regex to add value to dynamic.

One question: – Does the search condition have to be at same line?  From me, for each value I have 2 lines. I try to use regex but it not work. Testing in regex online is work but not correct in OTOBO.

 

 

Result 

[Renée Bäcker]

Replace „\n“ with „\s+“:

Age\s+(?<age>...

^

[phuoc-nguyen]

Thank you.

Everything is working as expected.

[Autor]

Beiträge