INTEGRATED CMDB
CAPABILITIES
Centralize and simplify asset management with OTOBO’s Configuration Management Database. Our Service Asset & Configuration Management solution empowers you to pinpoint critical service assets, map relationships between assets, configs, and services, and drive informed decision-making for top-notch, dependable, and efficient service delivery.
Jumpstart your CI creation with pre-built and customizable main categories and object types for top assets like Location, Infrastructure, Network, Software, Contract, Workplace, and more. Leverage best practices, cut down on setup time, and dive in immediately.
Streamline complex CI definitions using dynamic fields in user-friendly templates and masks. The YAML editor lets you effortlessly adapt class and object definitions to fit your requirements, adding headers, multi-column forms, customized field sequences, or read-only fields as needed.
Populate your Configuration Management Database (CMDB) with data from multiple sources, such as auto-discovery, inventory, asset management, directory services, and product databases.
Use web services and the REST/SOAP interface to import and continuously sync data. Regardless of whether you’re managing physical or logical infrastructure CIs, pre-defined CI classes make it easy to quickly import and establish relationships.
Get a unified view of your IT landscape and boost transparency for your support teams. The Configuration Management Database lets you easily map relationships between a CI and other CIs, users, locations, incidents, service requests, problem tickets, changes, knowledge base articles, or services – with minimal effort.
Get a clear view of CI relationships with a simple, hierarchical tree structure. This gives your Service Desk team real-time visibility into CI operational status, enabling them to predict and prevent outages, and take proactive steps to minimize downtime.
Make informed change plans for CIs using up-to-date info and account for all dependencies to reduce error risks.
Decentralized systems often house redundant and inconsistent asset data, making it inaccessible across processes. Break down these local data silos and process gaps.
OTOBO’s Configuration Management Database brings together IT and non-IT asset information from diverse sources into a single, unified view, providing transparent and process-spanning access for your teams.
From procurement to retirement – manage the status and track changes to IT and non-IT assets across their entire lifecycle – directly within OTOBO.
Document not only financial transaction data to illustrate the value of your assets at each lifecycle stage, but also the complete history of all changes, outages, or contracts related to the assets. You’ll be perfectly prepared for the next audit and your reporting needs.
SCALABLE PLATFORM
The integrated Open Source Configuration Management Database (CMDB) provides you with cross-process and real-time insights into the current status of your IT infrastructure. It is tightly integrated with other ITSM disciplines, such as Incident Management, Problem Management, Change Management, Knowledge Management, and Service Level Management.
The integrated Configuration Management Database (CMDB) empowers your customer service and support by providing product data, contracts, or assets that you need to deliver exceptional service through your customer service processes.
OTOBO offers a comprehensive service management platform to manage all enterprise services in a unified solution. A current and centrally available data basis serves as the foundation to coordinate requests, processes, and resources more efficiently and resolve employee and customer service requests faster.
SERVICE EXCELLENCE