Schlagwörter: 

Ansicht von 7 Antwort-Themen
  • Autor
    Beiträge
    • 1. September 2020 um 23:39 Uhr - Views: 70 #8716
      squidy
      Teilnehmer

        I created some services to test the new UI. However, those services are not showing for customer.

        I’ve already enabled the services feature and assigned the services to the customers (Services <-> Customers), but no services apears.

        May you help me?

      • 2. September 2020 um 19:07 Uhr #8721
        squidy
        Teilnehmer

          If I try to create ticket from AgentTicketPhone, the services appears.

          So the trouble is only from customer interface.

          Any hints?

        • 2. September 2020 um 23:37 Uhr #8722
          squidy
          Teilnehmer

            I’ve disabled Ticket::Frontend::CustomerTicketMessage###Queue, and now the services apeared.
            Is there a way to enable queues and services to the customer interface?

          • 3. September 2020 um 8:14 Uhr #8717
            squidy
            Teilnehmer

              CustomerTicketMessage. Service not available.

               

              Services <-> Customers. All services assigned as default services.

              Could it be an issue of the new UI?

            • 3. September 2020 um 8:15 Uhr #8720
              squidy
              Teilnehmer

                The image on the link below shows the issue on the customer interface..

                https://postimg.cc/Cd8Mr1MV

                The image on the link below show the Customers Users ↔ Services Relations. Services are assigned.

                https://postimg.cc/XBNbvV5s

                I’ve made a fresh install but the issue happens again.
                Could it be an issue of the new UI?

              • 3. September 2020 um 9:32 Uhr #8730
                Sven Oesterling
                Administrator

                  Hi squidy,

                  sorry, I was quite busy yesterday. You are right, there seems to be an issue with the customer interface (it’s due to some accelerations we put in for the HideShow-functionality however, not the UI) – it will be fixed asap.

                  Thanks for letting us know, Sven

                • 3. September 2020 um 10:26 Uhr #8731
                  Sven Oesterling
                  Administrator

                    Hi again,

                    it will be fixed in 10.0.3. In the meantime please download Kernel/Modules/CustomerTicketMessage.pm from github and replace it in your installation. This should fix the problem. (You can do so, by right clicking „Raw“ and then „Save target as“, or something like that.)

                    Have a nice day, Sven

                  • 3. September 2020 um 13:52 Uhr #8732
                    squidy
                    Teilnehmer

                      Sorry about posting the same thing multiple times. I thoutgh posting image attached wasn’t working.

                      Thanks, Sven.

                  • Autor
                    Beiträge
                  Ansicht von 7 Antwort-Themen
                  • Du musst angemeldet sein, um auf dieses Thema antworten zu können.