-
AutorBeiträge
-
-
8. Oktober 2020 um 14:04 Uhr - Views: 1149 #9103
Dear Friends,
I am used to OTRS 5.7 community edition and just now came across about OTOBO. One question comes to my mind is that I was using all OTRS ITSM features installed in 5.7 community version.
Are all ITSM features available in OTOBO 10 community edition?
Thanks,
Sujeeva
-
9. Oktober 2020 um 11:16 Uhr #9104
Dear Sujeeva,
the ITSM packages are completely ported to OTOBO. The only two exceptions which probably are not working yet, are the customer actions CustomerITSMChangeSchedule and CustomerTicketProcess.
Have a nice day, Sven
-
11. Oktober 2020 um 3:35 Uhr #9110
Dear Sven,
Thank you very much for your reply. I believe below is the link for OTOBO ITSM features download:
https://ftp.otobo.org/pub/otobo/packages/
Please correct me if wrong. I will continue using OTOBO and probably convert my client’s OTRS 5.7 to OTOBO 10. It will be a journey for me and have lots of expectations in time to come. I will try to be an ambassador for OTOBO in APAC region.
Cheers,
Sujeeva
-
12. Oktober 2020 um 10:11 Uhr #9114
Dear Sujeeva,
it is the right link. (If for any reasons you would prefer the individual packages, you could also get them here: https://ftp.otobo.org/pub/otobo/packages-itsm/bundle10/) In any case, for systems with connection to the internet, you should be able to easily install the ITSM package via the package manager anyways.
I hope the conversion will work out smoothly for you, Sven
-
-
AutorBeiträge
- Du musst angemeldet sein, um auf dieses Thema antworten zu können.