[Sujeeva]

Dear Friends,

I am used to OTRS 5.7 community edition and just now came across about OTOBO. One question comes to my mind is that I was using all OTRS ITSM features installed in 5.7 community version.

Are all ITSM features available in OTOBO 10 community edition?

Thanks,

Sujeeva

[Sven Oesterling]

Dear Sujeeva,

the ITSM packages are completely ported to OTOBO. The only two exceptions which probably are not working yet, are the customer actions CustomerITSMChangeSchedule and CustomerTicketProcess.

Have a nice day, Sven

[Sujeeva]

Dear Sven,

Thank you very much for your reply. I believe below is the link for OTOBO ITSM features download:

https://ftp.otobo.org/pub/otobo/packages/

Please correct me if wrong. I will continue using OTOBO and probably convert my client’s OTRS 5.7 to OTOBO 10. It will be a journey for me and have lots of expectations in time to come. I will try to be an ambassador for OTOBO in APAC region.

Cheers,

Sujeeva

 

[Sven Oesterling]

Dear Sujeeva,

it is the right link. (If for any reasons you would prefer the individual packages, you could also get them here: https://ftp.otobo.org/pub/otobo/packages-itsm/bundle10/) In any case, for systems with connection to the internet, you should be able to easily install the ITSM package via the package manager anyways.

I hope the conversion will work out smoothly for you, Sven

[Autor]

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