OTOBO | MAKE PEOPLE SMILE. IT’S EASY.
OTOBO – the modularly expandable open source ticketing system
Optimize service quality – in IT, customer service and beyond.
OPEN SOURCE FLEXIBILITY
Let’s Get Started – Implement Your Own Ticketing System
One of the central benefits of an open source ticketing system – flexibility. You can get started right away: download the software, set it up, and go. Need support with setup or ongoing operations? We’re happy to provide professional services, whether you choose to run OTOBO on your own IT infrastructure or have us host it for you.
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Experience OTOBO and Start a Demo
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OPEN SOURCE TICKETING SYSTEM
Users about OTOBO
Modularly Adaptable and Scalable
OTOBO grows with your service organization, adapt the ticketing system quickly and flexibly to new business requirements.
Cost-Effective and Budget-Friendly
Reduce the costs of your service management and save on all license fees to preserve your IT budget.
100% Open Source – and License Fee-Free
Not only save costs, but also benefit from a global community of developers and users who continuously contribute improvements.
OTOBO FEATURES
Open Source Ticketing System Capabilities
Automate. Set priorities. Adapt. Our open source ticketing system supports you in handling the daily flood of tickets faster and more efficiently.
SCALABLE SERVICE PLATFORM
OTOBO – an open source ticketing system for the entire organization
The open source ticketing system OTOBO is an integral part of a modularly extensible service management platform that grows with your service organization. Organizations worldwide use OTOBO in IT service management, customer service and support, and enterprise service management to increase service quality and relieve their teams.
IT Service Management (ITSM)
The open source ticketing system OTOBO relieves your IT team and supports you in capturing incidents and IT service requests in a structured way, processing them transparently, and delivering solutions faster.
Customer Service Management (CSM)
OTOBO enables efficient communication and satisfied users with its helpdesk and self-service portal. Automate complex customer service and support processes and focus on what matters most – your customers.
Enterprise Service Management (ESM)
With the open source ticketing system OTOBO, you optimize service management across the entire organization, as OTOBO grows with your service organization. Manage all IT and non-IT services of internal and external service providers on a single unified platform.
SERVICE EXCELLENCE