INTEGRATED CMDB
INTEGRATED CMDB
Identify the assets critical for your service delivery and link them to Incidents, Service Requests, Problems, Changes, Services, or Users. Increase transparency and enable better decision-making.
Through supplied Configuration Item (CI) main categories and associated object types (classes) for key assets such as Location, Infrastructure, Network, Software, Contract, Workplace, Fleet, Furniture Management, you can create new CIs more rapidly. Benefit from best practice recommendations for CI definition, save valuable time, and get started right away.
Dynamic fields, familiar from ticket forms, are also available in the CMDB. They help structure and present even more extensive CI definitions clearly. With the YAML editor, easily adjust class and object definitions to your needs – for example by integrating headlines, defining multi-column CI forms, customizing field orders, or setting fields as read-only.
Automatically populate OTOBO’s Multi-Source CMDB with infrastructure data from various sources such as your auto-discovery system, inventory, asset management, directory services, or product databases. Import and ongoing synchronization occur via web service and the REST/SOAP interface. Whether managing physical or logical infrastructure CIs, predefined CI classes enable quick importing, including all relationships.
Increase transparency for your support teams by mapping relationships of a Configuration Item (CI) to other CIs, users, locations, incidents, service requests, problems, changes, knowledge base articles, or services in the CMDB – all with just a few clicks.
You can provide your service team with a simple, hierarchical tree structure of the relationships between your Configuration Items (CIs) within the service and IT infrastructure. The service desk team gains direct insight into the operational status of the CIs and can better assess the impact of potential incidents or take preventive measures based on relationship analysis to avoid disruptions.
Plan changes to existing Configuration Items (CIs) based on current information, considering all known dependencies to minimize the risk of errors.
Asset data often live across different systems, with varying data quality, hindering ITSM processes cross-functionally or requiring more effort. Enhance Data Governance, eliminate data silos, and process gaps. With the CMDB, provide your teams with transparent, cross-functional information on IT and non-IT assets from various source systems as a Single Source of Truth view.
From procurement to decommissioning, manage the status and track changes to IT and non-IT assets throughout their lifecycle in OTOBO. Document not only commercial transaction data to represent the value of your assets in each lifecycle phase, but also the entire history of all changes, incidents, or contracts related to the assets. You’ll be well-prepared for the next audit and your reporting needs.
SCALABLE PLATFORM
The integrated Multi-Source CMDB by OTOBO provides cross-functional, real-time insights into the current status of your IT infrastructure. It’s tightly integrated with other ITSM disciplines such as Incident Management, Problem Management, Change Management, Knowledge Management, and Service Level Management.
The integrated CMDB supports not only your IT but also your customer service and support by providing product data, contracts, or assets needed in your CSM processes to deliver excellent service.
As a Service Management platform, OTOBO offers the capability to manage all enterprise services in a unified solution. A current and centrally available database forms the basis for efficiently coordinating requests, processes, and resources, solving employee and customer issues more quickly.
SERVICE EXCELLENCE