CAPABILITIES
Apply battle-tested best practices across all business departments to simplify employee workflows. A single, unified Enterprise Service Management platform delivers fast solutions, end-to-end visibility, and a better overall experience for your employees.
One-stop shopping for all enterprise services via a self-service portal – your employees will appreciate the convenience and simplicity.
Deliver a one-stop shop for all employee-facing services, including IT, HR, Finance, Facility Management, Fleet Management, Logistics and more, in a single, intuitive enterprise service catalog.
Monitor your own Service Level Agreements (SLAs), Operational Level Agreements (OLA) with other departments, and Underpinning Contracts (UC) with external service providers. All in one unified platform.
Respond flexibly to the different requirements, needs and communication preferences of your employees. Offer them the freedom to contact your service organization by email, phone or web.
Streamline service delivery by offering a centralized knowledge base with product expertise, solutions, documents, and templates through a self-service portal, accessible across the organization or tailored to specific user groups.
Easily integrate external service management solutions using web services. Configure business rules, conditional logic, and automate end-to-end enterprise service management – all with intuitive drag-and-drop functionality.
Ditch data silos and unify your asset data with our multi-source CMDB, providing a single source of truth for all relevant IT and non-IT assets across your organization.
EXTENSIBLE PLATFORM
Integrate HR systems, SAP or alternative ERP, CRM, and finance systems with service management. Use web services and the generic REST & SOAP API to initiate processes, transfer data to external systems, or retrieve information from external data sources.
Through a database layer enabling parallel access to different databases, you can connect any data sources to OTOBO to make the data available within the service processes. Whether it’s for authenticating employees or providing product data in customer support.
Integrate external data sources with OTOBO’s Multi-Source CMDB to make the organization’s asset data available to all service processes. With detailed insights into the relationships between their assets, you can assess the impacts of incidents or changes early, minimize risks, and expedite solutions.
SERVICE EXCELLENCE
