[Zharkova Anastasia]

Hello! Tell me, is there any way to combine the types of requests (tickets) with services?

[Stefan Abel]

Hello again Anastasia,

Yes, depending on what exactly you want to do.
This could be done via ACLs, where you e.g. hide the Services. And then you show some Services again, as soons as a specific Type has been selected.

Also if you use the package ServiceCatalog, this is done automatically iirc.

https://doc.otobo.org/manual/admin/11.0/en/content/administration-area/processes-automation/access-control-lists.html

I hope this helps you any further.

Cheers
Stefan

[Autor]

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