[Giordano Torre]

Good Morning,

I’d like create two ACL but I don’t undstand how it works:

1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer:

2.- Is it possible closed automatically a ticket without customer answer after a specific time?

I can’t able to configure it.

 

Thank You for support

 

 

[Giordano Torre]

I have read ACL manual and examples.

If I try configure it, I’m not able to configure ACL as example.

Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

Example ACL in manual

My configuration

Thank You

 

[Giordano Torre]

I have read ACL manual and examples.

If I try configure it, I’m not able to configure ACL as example.

Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

Example ACL in manual

My configuration

Thank You

 

[Renée Bäcker]

You need to type the queue name into the textfield after the match type („regex“, „exact match“,…) dropdown.

[Giordano Torre]

Good Morning,

Thank You for your answers…

1. I thought that I see the queues and I didnt’t have to insert the name…Thank You!
2. Where Can I select the date??! Because in the ticket state I can see this:

Thank You

[Renée Bäcker]

2.- Is it possible closed automatically a ticket without customer answer after a specific time?

You need to set the ticket state to „pending auto close“ and select the date when ticket should be closed…

[Renée Bäcker]

You can select the date in various dialogs, e.g. in „outbound email“ („posta in uscita“):

 

[Giordano Torre]

Good Morning,

thank you for your support.

Is there a global mode to configured pending time for example, all tickets, queues etc?

Thank You

[Giordano Torre]

I’m trying to configure ACL.

1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer.

I want disable the queues (Junk and Postmaster) when customer open new ticket.

He don’t have to see those queues.

Thank You

 

[Giordano Torre]

Where am I wrong?

Are there more ACL examples?

[Autor]

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