[Korost]

Hello, I hope you are well!

Is it possible to block the reopening of a closed ticket after 48 hrs?
If so, could you please show where I enable it.

Thanks.

• Dieses Thema wurde geändert vor 6 Monaten, 1 Woche von Marc Nilius.

[Stefan Abel]

Hi Korost,

You could block it in general, but not especially after 48hrs. If you want to do so, you might need to create a new queue, where you forbid re-opening the tickets. You somehow could move the tickets to the queue automatically via a Generic Agent.

Cheers
Stefan

[Autor]

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