[Enzo]

Dear Community,

I have defined a Process ticket in which you should be able to select a Service and file an incident report for it. However, when I try to select a Service, the field always remains greyed out, and I get a connection error as displayed in the picture. I know that this user has a service available (because he is me), so I do not know what could cause this error. I do not encounter this problem in the customer portal. As such, I was wondering if anyone here would have any suggestions as to what could be the cause of this error.

Thanks in advance for your considerations.

Kind regards,

Enzo

 

[Sven Oesterling]

Hello Enzo,

I can not tell you just from this. Please find the error logs of your webserver (e.g. /var/log/apache2/error.log) and see what is written there.

Best regards, Sven

[Enzo]

Hey Sven,

It was a problem in the backend. The WAF was not correctly configured (or so I was told). Now it is working!

Thanks for taking the time to reply.

Kind regard, Enzo

[Sven Oesterling]

Hi Enzo,

good to hear, and thanks for letting us know.

Have a nice day!

[Autor]

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