[Hristo Hristov]

Hello, Otobo Forum ,

In the last couple of days I receive those kind of error logs in my otobo log system:
https://ibb.co/PgmtnX9  You can see the log errors here.

 

Otobo version is 10.0.18 installed on Ubuntu .

 

Also I installed YAML::XS Module and it is up to date.

Mail Notification from otobo error:

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: Loading the YAML string failed:

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: YAML data was: “— |2

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can’t be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

Your Helpdesk Team
”

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: YAML data was not readable even by pure-perl YAML module

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 144
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

found character that cannot start any token

was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: YAML data was: “— |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize(“TimeShort”) %] – [% Data.OrigFromName | html %] [% Translate(“wrote”) | html %]:
[% Data.Body | html %]
”

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 133
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

Traceback (713009):
Module: Kernel::System::YAML::Load Line: 150
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
Module: (eval) Line: 145
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
Module: (eval) Line: 386
Module: main::Start Line: 386
Module: bin/otobo.Daemon.pl Line: 164

 

 

Please give me some hints.

[Rene Rohe]

I have the same issue. Some help regarding this problem would be nice.

I already searched almost all SysConfig Parameters if something is off, but couldnt find any

[Stefan Abel]

Hello,

Somehow this reads as if something is wrong with the setting Ticket::Frontend::ResponseFormat. Is it still default?

Cheers
Stefan

[Rene Rohe]

Hello,

yes I still have the value on default. I also reset this value multiple times and deployed the config with no success.

I migrated from OTRS6 which already had this error and now after migration it is present in my OTOBO Docker installation.

I also tried to find something in the old system but couldn´t find anything unfortunately.

[Stefan Abel]

Do you get any error message if you do a bin/otobo.Console.pl Maint::Config::Rebuild ? What habbens if you do a bin/otobo.Console.pl Admin::Config::ListInvalid and maybe afterwards an bin/otobo.Console.pl Admin::Config::FixInvalid ?

Cheers
Stefan

[Rene Rohe]

If i run all three commands, they all print the same YAML Errors. The result of the two commands “ListInvalid” and “FixInvalid” is stated as if everything is ok in the configuration.

Even when using the ::Rebuild –cleanup command it prints out the YAML Errors. Mostly on the second run of any of these commands.

Best Regards

Rene

[Autor]

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