[Daniel dos Santos]

Dear all.

I have been trying to find a way in how to add a new field into a group, a customer or a customer user entry with no success so far, so I hoping that someone could perhaps help me.

I would like to be have more information fields available when adding a new Group, a Customer or a Customer user.

I have created a dynamic field as object „Customer“ but it did not show up when adding a new customer.

I would like to be able to do the same for Group and Customer user.

 

Thanks in advance for any feedback

 

 

[Stefan Abel]

Hi,

you need to add your Dynamic Field in e.g. your Customer or Customer User connection, e.g. in your Kernel/Config.pm based on your Kernel/Config/Defaults.pm

In your Defaults.pm you will find an example.

E.g. in our current source code on GitHub you can find it in lines 1682, 1765 and 1828.

[Daniel dos Santos]

Hi Stefan,

Thanks a lot for your prompt feedback.

1- Will the changes done directly in the Config.pm will remain after an OTOBO update?

2- I could located „customer“ and „customer user“ but not „Group“.

Shall I then concluded that it is not possible to add any additional dynamics fields to the object „Group“ beside the existing ones (Name, validity and comment)?

Thanks a lot in advance for your time

 

 

[Daniel dos Santos]

Hi,

just as follow up on my point (1).

Would those dynamic fields added in the config.pm file also be part of the System Configuration Deployment?

So meaning, if I go to Admin>System configuration and do an export of my configuration and import it again into a new instance of OTOBO, would those changes be also considered or would I need to add them manually again?

Thanks a lot

[Stefan Abel]

Hi Daniel,

1. Yes, the changes within the Kernel/Config.pm will remain after an update
   1. on a native installation of course only if you take it with you, but that’s part of the update manual
   2. on a Docker installation this is done automatically
   3. The Kernel/Config.pm is not part of the System Configuration Export afaik.
2. For groups you can not add additional fields, there also is no Dynamic Field option for this.

Cheers
Stefan

[Daniel dos Santos]

Hi Stefan,

Perfect…all clear now.

Thank you so much for your support

[Autor]

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