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    • #12640

      Hi , is there a way to add a note , when creating new ticket ?

      I would need to add a field for notes in the create-ticket form

    • #12700

        As notes are separate articles, I don’t think this is easy to do. You probably have to write your own module for this. It’s probably easier to configure to open the TicketNote dialogue after creating an email ticket.

      • #12714
        Renée Bäcker

          What do you want to achieve? You could create a dynamic field of type “textarea” if you want a “note field” that can be edited later…

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