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    • #12867
      Answered

      Hello, I’m trying to configure an admin email in order to fetch all mails as tickets into Otobo 10, but I keep getting the error „IMAPS: .. Can’t connect to“.

      I have already checked that Otobo can reach the mail server and that ports 993 and 143 are opened.

       

    • #12868

      Here is a picture of the error that I’m getting when running MailAccountFetch:

    • #12939
      Best Answer
      Stefan Rother
      Administrator

        Hi Diego,

        I think the mail server (or IMAPS)  is not reachable from OTOBO system. What happens if you run the following from OTOBO server or container:

        otobo> telnet mailserver.fqdn.com 993

        Do you get a response?

        Best wishes,

        Stefan

        Team OTOBO

      • #13005

        Hi Stefan,

        Thank you very much for your response. We performed deeper tests, and finally the conclusion was that the mail server had a bad configuration, and could not reach the OTOBO server.

        The issue has already been fixed.

         

        Regards,

        Diego Ritunnano.

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