Topic Resolution: Answered


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    • #12867
      Diego Ritunnano

        Hello, I’m trying to configure an admin email in order to fetch all mails as tickets into Otobo 10, but I keep getting the error “IMAPS: .. Can’t connect to”.

        I have already checked that Otobo can reach the mail server and that ports 993 and 143 are opened.


      • #12868
        Diego Ritunnano

          Here is a picture of the error that I’m getting when running MailAccountFetch:

        • #12939
          Best Answer
          Stefan Rother

            Hi Diego,

            I think the mail server (or IMAPS)  is not reachable from OTOBO system. What happens if you run the following from OTOBO server or container:

            otobo> telnet 993

            Do you get a response?

            Best wishes,


            Team OTOBO

          • #13005
            Diego Ritunnano

              Hi Stefan,

              Thank you very much for your response. We performed deeper tests, and finally the conclusion was that the mail server had a bad configuration, and could not reach the OTOBO server.

              The issue has already been fixed.



              Diego Ritunnano.

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