[Diego Ritunnano]

Hello, I’m trying to configure an admin email in order to fetch all mails as tickets into Otobo 10, but I keep getting the error “IMAPS: .. Can’t connect to”.

I have already checked that Otobo can reach the mail server and that ports 993 and 143 are opened.

 

[Diego Ritunnano]

Here is a picture of the error that I’m getting when running MailAccountFetch:

[Stefan Rother]

Hi Diego,

I think the mail server (or IMAPS)  is not reachable from OTOBO system. What happens if you run the following from OTOBO server or container:

otobo> telnet mailserver.fqdn.com 993

Do you get a response?

Best wishes,

Stefan

Team OTOBO

[Diego Ritunnano]

Hi Stefan,

Thank you very much for your response. We performed deeper tests, and finally the conclusion was that the mail server had a bad configuration, and could not reach the OTOBO server.

The issue has already been fixed.

 

Regards,

Diego Ritunnano.

[Autor]

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