[james-howley]

Noticed today we had hundreds of emails in a processing state in the communication logs. I logged into the server and docker instance and ran bin/otobo.Console.pl Maint::Email::MailQueue –send which successfully sent the emails.

Where can I check to ensure the task which should automatically do this is running?

[Jan Eckhardt]

Hey,

when i investigated this issue with my System (migrated from OTRS 6.0.30 to OBOTO 10.0.13), i could, too, send mails via a force console command:
cd /opt/otobo/bin
su -c "./otobo.Console.pl Maint::Email::MailQueue --send --verbose --force" -s /bin/bash otobo

In the end, the Daemon (with the cron task) is responsible for this mail processing.

You can check in the Sysstem Configurations for
Daemon::SchedulerCronTaskManager::Task###MailQueueSend

I hope this may help a bit.

 

[Autor]

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