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Hi,
We recently deployed Otobo 10.1.16.
When we change the owner of a ticket we are required to also enter text into the Subject field and the Text field.
Is there a way of disabling this requirement so that we can just perform a “quick owner change”
Thanks in advance for any help / suggestions
Andy
Hi Andy,
Check “Ticket::Frontend::AgentTicketOwner###Note” in the System Configuration.
Cheers
Stefan
Hi Stefan,
Thanks for taking the time to reply. I’ll be sure to take a look at that setting
Regards
Andy
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