[Rio Correia]

hello
i am having some problems with otobo, i created a service for the selfservice portal and it is ok, it shows up and etc.
but when the customer selects that service and creates the ticket  it goes to a different queue then the expected one
how can i fix this ?
best regards

[Stefan Abel]

Hello,

this might be depending on the setting Ticket::Frontend::CustomerTicketMessage###QueueDefault

If you want to make it depending on the service, you could e.g. activate Ticket::Frontend::CustomerTicketMessage###Queue , use the ACLs to show only one queue depending on the service and active the Queue with a 2 in TicketACL::Autoselect

This way the service selects the queue and the queue-field can’t be seen.

Cheers
Stefan

[Rio Correia]

thank you

[Autor]

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